True Physio are registered with all the major Private Medical Insurance companies. Always speak to your insurance company first to make sure that the type of treatment you require is covered by your policy. If you’re not sure which treatment is best for you, then please call us to discuss it with one of our Therapists.
If you would like us to bill your insurer please make sure that you have the following information to give to our receptionist when you come for your first appointment:
- Name of Insurer
- Membership/Policy Number
- Details of any Excess
- Treatment Limitations (many insurers limit the number of treatment sessions they will pay for)
- Authorisation Code
We will make every effort to ensure that your account is processed by your insurer however, it is your responsibility to ensure that the claim meets all the necessary criteria set down in your policy document.
If your insurance company does not settle your claim within 60 days of your appointment or there is a shortfall, then the liability falls to the patient to settle the account directly. We reserve the right to charge you and take payment for all unsettled appointments at our standard self-funding rate.